I. SHOPPING GUIDE
To make purchases on the website quickly and minimize time for customers, We provide step-by-step instructions for buying online on the web, You can purchase online through the steps below:
You can call or order via web, We process in the shortest time based on the information provided by the customer.
Shopping online: To buy goods on the Website quickly, you follow these steps:
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Step 1: Select the product
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You go to the Website and find the products to buy, to quickly choose the respective categories on the menu bar of the website.
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If you want to find a product with known name, you can also use the search engine.
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After selecting the product, You click the Buy Now button corresponding to each product to be purchased.
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Step 2: Order
You order in the following ways:
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Call to order to the Hotline number on the website
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Chat with nick Online support & Order request
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Order on the Web by clicking "Buy Now"..
*Note: You should fill out completely & accurate information so that we can contact you as soon as possible.
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Step 3: Completed
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After receiving the order, Company staff information verification, check the goods and contact you again.
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Customers make direct payments, Or transfer money to our account.
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When confirming customer information and receiving money, We proceed to deliver the goods as soon as possible to customers.
II. PAYMENT POLICY
Customers wishing to buy goods can call to order via Hotline: 0906779849 or Website http://maladakini.vn/. Accordingly, customers can pay in the following forms:
1/ Pay directly in cash upon receiving the goods through the shipping staff:
You contact us Company Limited Mala Dakini Order successfully through the switchboard, website, Customer care staff will confirm the information, Delivery address ... After you receive the goods and check, Please pay the forwarder.
2/ Pay directly at the store's address:
We encourage customers to take place, product viewing and direct payment in our in-store systems:
To know the store system, Customers can visit the website http://maladakini.vn/ Look up stores near your area.
3/ Payment via bank transfer:
Right after selecting a product like that and ordering successful contact, You just need to initiate a bank transfer, after receiving the payment, We will deliver goods to the address provided by the customer.
Company Limited Mala Dakini Will not be responsible for errors in the transfer or wrong transfer information. Please work directly with the bank to resolve the above error. Any questions customers please contact:
III. SHIPPING AND DELIVERY POLICY
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Free shipping nationwide
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Delivery time within 2 – 4 days of purchase
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For bulky products, the order requires a dedicated vehicle
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Commitment to Safe Delivery - Guarantee - Keeping Product Quality
Only applicable for case Company Limited Mala Dakini direct delivery, does not apply in cases where the customer requests self-transport and does not comply with safety requirements when transporting the goods as specified by Company Limited Mala Dakini.
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Warranty for all Products during transportation.
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Free compensation 100% + Free shipping compensation item.
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Compensated goods of the same or equivalent type (if the same type is out of stock)
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Within 60 minutes from when the carrier delivers the goods, Customers need to notify and send photos to be compensated.
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Mala Dakini Co., Ltd will check with the carrier to have a final decision on compensation.
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If the delivery time is too late 60 minutes from shipping delivery,Ta Uyen Media Culture Company Limited reserves the right to refuse to compensate the goods.
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Do not apply compensation in the following cases:
+ Customers pack their own goods for transportation
+ Goods shipped abroad
+ Goods sent to the islands of Vietnam
+ Shipping according to customer request (passenger designates a transport vehicle)
IV. TERMS OF SERVICE
When you access our website, you agree to these terms. Site reserves the right to change, edit, add or remove any part of the Terms and Conditions of use, At any time. Changes take effect as soon as they are posted on the website without prior notice. And when you continue to use the website, after changes to the terms and conditions have been posted, means you accept with those changes.
Please check back often for updates.
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Web User Guide
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When you visit our website, Minimum user must 18 age or accessed under the supervision of a parent or legal guardian.
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We grant a license to use so you can shop on the web within the terms and conditions of use set out..
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It is strictly forbidden to use any part of this website for commercial purposes or on behalf of any third party without our written permission.. If any of these violate, We will cancel your license without prior notice.
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This website is intended to provide product information only, We are not the manufacturer so the comments displayed on the web are the personal opinion of the customer, neither of us..
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Accept orders and prices
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We reserve the right to refuse or cancel your order for any reason at any time. We may ask for phone number and address before receiving an order.
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We are committed to providing the most accurate price information for consumers. However, Something goes wrong sometimes, For example, the product price is not displayed correctly on the website or the price is wrong, Depending on each case, we will contact you to guide or cancel the order for you.
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Trademarks and copyrights
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All intellectual property rights (Registered or not registered), Informative content and all designs, document, Graphics, software, Picture, video, music, sound, compile software, both the source code and the underlying software are our property. The entire content of the website is protected by the copyright laws of Vietnam and international conventions. Copyright has been reserved.
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Legal rights
Conditions, The terms and content of this website are governed by the laws of Vietnam and the Court of jurisdiction in Vietnam will resolve any disputes arising from the unauthorized use of this website..
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Privacy regulations
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Our website values confidentiality and uses best practices to protect your information and payments.. Your information during the payment process will be encrypted to ensure safety. After you complete the ordering process, You will exit safe mode.
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You may not use any of the programs, tools or any other form to interfere in the system or change the data structure. Distribution is also prohibited on the website, propagate or promote any activity intended to interfere, Vandalizes or infiltrates the system's data. Individual or organization violating will be deprived of all rights and will be prosecuted before the law if necessary.
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All transaction information will be kept confidential, but in the case of legal requirements, We will be required to give out this information to legal entities.
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Change, Cancellation of transactions at website
In any case, The customer has the right to terminate the transaction if the following measures have been taken:
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Notify us of a transaction cancellation via our Hotline: 0906779849
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Return goods received but not used or get any benefit from such goods (in accordance with the return policy).
V. CUSTOMER INFORMATION SECURITY POLICY
Customer information security policy
The confidentiality of customers' personal information is extremely important, So we commit that, We collect and process customer information in accordance with the Customer's Personal Information Privacy Policy, when you leave on our website.
1. Information collection purpose
The information of customers to help us
- Supporting and consulting products and services to customers
- Provide customers with new information about service processes, product price.
- Answer customers' questions
- Promote our products and services to customers
- Maintenance, maintenance, after using our products and services
2. Scope of using information
We collect and use your personal information for the appropriate purpose and fully comply with this Information Privacy Policy..
3. Storage time
Personal information provided by you we store in time 12 (twelve) month. Or when the Customer requests to cancel the information provided.
4. People who use and share information
The person accessing your personal information includes the "Website administrator, counselor, maintenance staff, and other management positions within the company. Use personal information exactly as outlined in this policy, We are committed to not disclose your personal information out.
In some cases, We may provide information to a partner entity, to join us in providing products, service, to complete the project, project, to you then your information will be provided to this unit.
This third party will be bound by an information confidentiality agreement under which they are only allowed to use the information provided for the purpose of completing the project., project, of customers.
5. Address of Information Collection Unit
6. Vehicle, Tools for editing personal information of the user
You access the website or call us by phone number: Hotline: 0906779849 Submit a request to correct or delete the information you have provided.
7. Mechanism for receiving and resolving customer complaints
Company Limited Mala Dakini always accept requests, Feedback, offer, Customer complaints.
Customers who want to correct their personal information please contact our customer service, Or visit the website and submit a request.
8. Commitment to protecting personal information of customers
Company Limited Mala Dakini will ensure that your personal information will not be shared with any other organization, Except for partner entities that directly supply products, service for construction, project, of customers
WE. PAYMENT AND REFUND POLICY
To ensure the interests of consumers, We encourage customers to carefully check the product status before making payment. However, we build a return policy in the spirit of protecting the interests of consumers to commit to the quality of our products..
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Conditions of acceptance for return of goods:
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The product does not meet the quality of the packaging(torn), the product is scratched
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The product is not of the correct type, models, different from the description on the website as you ordered.
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The product does not have enough quantity, Not the correct amount as in the order.
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Only support return when the product is in its original packaging.
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Returned goods must still have their stamps intact & Price stamp.
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Returned goods are not chipped, broken.
Depending on the product, we will consider the criteria to facilitate returns for customers. The exchanged product must have a value equal to or higher than the price of the product purchased. Customers will be refunded the excess money if the exchanged item has a lower value than the purchased product.
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Where not support return goods:
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Customers do themselves to affect external conditions such as packaging tear, scratched, break,…
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The condition of the product is moist, wet,... due to improper storage.
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The process of handling goods exchange procedures:
If the product does not match the purchase information, affected by the transportation process, Please refuse to receive the goods and immediately notify the customer support for processing instructions.
Please respond within 24 hours from the time of receiving goods via Hotline number: 0906779849
We will receive information and feedback on how to handle your problem within 8 hours of receiving the request.. In the event that your feedback from 18:00 will be processed the next day.
Refunds are made when the customer has paid for Company Limited Mala Dakini But then problems arise: Out of stock or the customer has received the goods but requests to exchange, return the product.
When receiving information from you, Customer Care will conduct a check, Verify the product according to your complaint and refund the money upon your request within the time agreed by both parties..
We will process refunds according to the agreed method of both parties after your matter is handled within the maximum time 05 working day.
